Job Description

Looking for a way to make an impact and help people?

Join PacificSource and help our members access quality, affordable care!

PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

The Corporate Communications Specialist helps manage communications across PacificSource’s core channels, with primary responsibility for the company intranet, newsletters, and recurring content programs. This role partners with teams across the organization to plan, develop, and publish content that is timely, accessible, and aligned with strategic priorities. It leads storytelling that highlights employee contributions, member experiences, and community impact, and manages distribution across internal channels. As needed, this role will support management of our owned external platforms such as the website and external newsletters. The position also uses light design skills to enhance communication effectiveness, including formatting intranet content and developing clear, engaging internal PowerPoint materials. It helps ensure audiences receive clear, visually accessible information while maintaining consistent standards for quality, voice, and brand across channels.

Essential Responsibilities:

• Produce storytelling that highlights employee contributions, member experiences, and community impact.
• Manage distribution of stories across internal channels, while supporting management of our owned external platforms as needed (e.g. website and newsletters).
• Develop content that supports strategic priorities in clear, accessible language.
• Manage internal newsletter production from planning through distribution.
• Coordinate content calendars and ensure alignment across communication moments and audiences.
• Support development of internal PowerPoint materials with clear structure, formatting, and visual consistency.
• Own day-to-day management of the company intranet, ensuring content is current, organized, and easy to navigate.
• Partner with stakeholders to source, prioritize, and refine intranet content.
• Format and present intranet content using light design to improve readability and engagement.
• Monitor channel performance and engagement trends to inform improvements.
• Recommend enhancements to content structure, timing, and delivery.
• Maintain consistency in tone, voice, and messaging with the corporate brand identity to align with and reinforce the organization's brand and reputation.

Supporting Responsibilities:

• Build and maintain professional, service-oriented relationships with customers throughout the organization.
• Build knowledge of company’s benefits, compliance regulations, policies and procedures that relate to communications.
• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information
• Perform other duties as assigned.

SUCCESS PROFILE

Work Experience: A minimum of 4 years of experience in related communications or marketing role required. Experience monitoring public perception and addressing issues proactively, along with a strong understanding of media relations and proactive storytelling, is strongly preferred. Healthcare experience preferred.

Education, Certificates, Licenses: Bachelor’s degree in communications, marketing, advertising, journalism, business or related field preferred. High school diploma or equivalent required.

Knowledge: Excellent written and verbal communication skills required, with a proven ability to craft compelling content for various channels. The ability to collaborate effectively with internal teams and maintain consistency in brand messaging is crucial. Understand the core principles of strategic communications, marketing, design, Microsoft Word and PowerPoint, marketing email, and survey software. Sound understanding of the principles of marketing and current best practices for both business to business and business to consumer marketing. Demonstration of strategic thinking, attention to detail, and the ability to adapt messaging for different audiences and platforms. Awareness of local community and value of potential community partners. This is a highly interactive, hands-on position that collaborates with staff from all PacificSource locations and subsidiaries, as well as with vendors, consultants, and other external resources. Highly organized with ability to manage multiple projects concurrently, often to tight deadlines. Willingness to jump in on an array of projects as requested; eager to learn new skills. Flexible and adaptable, able to react quickly to changing requirements and new challenges.

Competencies

Adaptability

Building Customer Loyalty

Building Strategic Work Relationships

Building Trust

Continuous Improvement

Contributing to Team Success

Planning and Organizing

Work Standards

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 10% of the time.

Skills:

Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork

Compensation Disclaimer

The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range.

Base Range:

$56,779.86 - $96,525.75

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.

• We are one team working toward a common goal.

• We are each responsible for customer service.

• We practice open communication at all levels of the company to foster individual, team and company growth.

• We actively participate in efforts to improve our many communities-internally and externally.

• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.

• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

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