Job Description

Salary: $80,000 - 100,000 per year Requirements:

• We require a bachelors degree in information technology or computer science, along with 10 years of progressive experience in IT operations; equivalent education and experience may also be considered.
• We need broad knowledge of hardware and software, with the ability to learn quickly.
• We prefer experience with information systems audits or regulatory reviews.
• We look for a logical, methodical problem-solving approach and strong interpersonal/client-handling skills.
• We value excellent communication skills and the ability to formulate, present, and act independently on ideas and decisions.
• We require the ability to communicate effectively with team members, guests, and external contacts at all levels.
• We need the capability to work well in a fast-paced environment.
• We expect strong organizational skills and the ability to manage multiple priorities at once.
• We require an Iowa Racing & Gaming Commission License.
• We require a valid drivers license with at least three years of driving experience.

• We oversee the overall management, coordination, and operation of the information technology department.
• We deliver exceptional guest service to both internal and external guests while reflecting our culture in every interaction.
• We maintain confidentiality and ensure compliance with company policies, internal controls, and applicable regulations.
• We create a supportive, motivating environment for our team members.
• We monitor and assess department programs, events, and projects to help achieve goals and support profitability.
• We analyze departmental data and reports to improve future program execution.
• We prepare operating budgets, track compliance, and address budget variances.
• We administer, secure, and maintain the server environment, including backups and disaster recovery planning.
• We repair and upgrade hardware, networks, and software.
• We coordinate equipment selection and purchasing, and maintain an accurate inventory of technology parts and equipment.
• We provide in-service and hands-on training for team members on hardware and software applications.
• We stay current on technology through training sessions, seminars, and workshops.
• We monitor network performance, identify issues, and manage LAN hardware/software acquisition, installation, and maintenance.
• We handle systems and network operations such as troubleshooting, user access, password resets, backups, restores, and email setup.
• We oversee project review, assignment, environment design, baseline changes, and administrative documentation.
• We manage operational dependencies such as change and asset management to ensure deliverables are met.
• We conduct feasibility studies, develop RFPs, and handle connectivity to external clients.
• We monitor system performance, apply tuning, and oversee software and network security.
• We manage voice system operations and protect the integrity of host computers, databases, and data transfer.
• We deploy and maintain firewalls, cryptography systems, and host security measures.
• We analyze system usage, plan for growth, and oversee required reconfigurations.
• We research emerging products, services, protocols, and standards.
• We negotiate with vendors, outsourcers, and contractors.
• We develop policies, procedures, and training plans for system administration.
• We oversee network and security audits and resolve issues within our authority, escalating others to our supervisor.
• We keep our supervisor informed of relevant activities and perform other assigned duties.
• We ensure compliance with gaming-related laws, regulations, training requirements, licensing, and internal controls.
• We manage subordinates and provide overall direction, coordination, and evaluation for the unit(s).

• Cryptography
• Hardware
• Support
• LAN
• Network
• Security
• Exposed

More:

We are Cedar Crossing, and we provide a fast-paced, guest-focused environment where team members support one another and work toward shared goals. This leadership role is responsible for directing our IT department while ensuring strong operational performance, security, compliance, and service standards. The position may involve long hours, including nights, weekends, and holidays, and requires work in an environment with moderate to loud noise, possible secondhand smoke, and varying light levels. We also offer a setting where professional growth, hands-on leadership, and collaboration across teams are central to success.

last updated 36 week of 2026

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