Job Description

Job ID: 13108

Client: State of South Carolina (SC) - University of South Carolina, Network Infrastructure Services

Employment Type: Contract

Duration: 9 months (Possibility for Extension)

Work Location: Strictly ONSITE in Columbia, SC

Requirement: Candidate MUST be an SC resident or willing to relocate to SC prior to starting the role at their own expense.

Interview Process: 1 round, in-person

The State of South Carolina is seeking an experienced executive leader to provide immediate organizational stabilization and transformational leadership during a period of significant departmental change within Network Infrastructure Services. The department is currently experiencing organizational, operational, and cultural challenges that require decisive leadership, objective assessment, and rapid implementation of corrective actions before recruiting a permanent Executive Director.

Over a 9 12 month engagement, the Interim Executive Director will lead a comprehensive organizational transformation initiative. The successful candidate will be empowered to make difficult organizational decisions necessary to position the department for long-term success and ensure a smooth transition to permanent leadership. Success will be measured by demonstrable improvements in organizational culture, employee accountability, operational performance, customer satisfaction, governance maturity, and departmental readiness for permanent executive leadership.

Key Transformation Initiatives:

• Utilize results from a comprehensive assessment of organizational structure, staffing, leadership effectiveness, operational processes, and service delivery in planning and enacting organizational changes.
• Identify organizational barriers, cultural issues, and operational inefficiencies impacting performance, and execute an organizational transformation and culture improvement plan.
• Restructure reporting relationships, staffing models, and operational responsibilities as necessary.
• Address performance management issues through coaching, corrective action, reassignment, or separation, when appropriate and in accordance with university policies.
• Restore accountability, professionalism, customer service expectations, and operational discipline throughout the department.
• Improve collaboration with campus partners and university stakeholders.
• Establish governance, communication, and decision-making processes that support long-term success.
• Stabilize departmental operations while maintaining continuity of critical IT services.
• Document organizational recommendations, operational procedures, strategic priorities, and transition plans for the incoming permanent Executive Director.
• Recruit, mentor, and prepare internal leadership where appropriate to support long-term organizational success.

• Provide executive leadership for all departmental operations.
• Supervise managers, supervisors, and professional staff.
• Establish performance expectations and monitor organizational outcomes.
• Make timely personnel, operational, and resource allocation decisions.
• Lead organizational change initiatives and culture transformation efforts.
• Address employee relations issues in partnership with Human Resources.
• Evaluate organizational effectiveness and recommend structural improvements.
• Develop and monitor departmental priorities and performance metrics.
• Collaborate with division leadership, university administration, and campus stakeholders.
• Manage departmental budgets and strategic resource allocation.
• Ensure compliance with university policies, security standards, audit requirements, and regulatory obligations.
• Remove organizational obstacles that inhibit productivity, innovation, and collaboration.
• Provide executive-level reports and recommendations to senior leadership.
• Develop succession planning and transition documentation for permanent leadership.

Required Skills:

• 3+ Years: Experience with Executive organizational transformation and change management.
• 3+ Years: Experience leading organizational restructuring and culture change.
• 3+ Years: Experience with Executive leadership of large, complex technology organizations.
• 3+ Years: Experience with personnel management, coaching, and performance accountability.

Preferred Skills:

• Experience leading organizational turnaround initiatives.
• Experience rebuilding organizational culture following periods of instability.
• Experience implementing governance and operational maturity frameworks.
• Experience managing organizational change in higher education.
• Enterprise IT strategy development.
• Experience working with executive leadership, governing boards, and cabinet-level administration.
• Knowledge of network operations, project management, change management, and enterprise network architecture and engineering.
• Experience supporting audit remediation and risk management initiatives.

Required Education/Certifications:

• Requires a bachelor's degree and 8 or more years of experience, which may be substituted by an equivalent combination of certification, training, education, and/or experience.

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