Job Description

Position Summary: Garden Center Associate

Turner Ace Hardware has an immediate opening for a Garden Center Associate. The primary responsibilities of the Garden Center Sales Associate position are to maintain the quality of live products throughout the garden center, provide excellent customer service, generate sales, merchandise product, and support the store management team.

Company Summary – Turner Ace Hardware

As your local Ace Hardware, our store is a member of the largest retailer-owned hardware cooperative in the industry. Ace Hardware began as a small chain of stores in 1924 and has grown to include more than 4,600 stores in 50 states and more than 70 countries. As part of a cooperative, every Ace Hardware store is independently owned. From neighborhood hardware stores to lumberyards to super-size home centers, each Ace Hardware is unique and tailored to meet the needs of its local community. We are all committed to being the  Helpful Place by offering our customers knowledgeable advice, helpful service and quality products.

Major Responsibilities

• Maintain the quality of live products throughout the garden center through watering, trimming, fertilizing, and proper placement practices
• Ensure each customer receives outstanding service through following the W.O.W. process.
• Maintain awareness of all promotions and advertisements.
• Execute the daily operational goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
• Responsive of safety issues
• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Answer customers’ questions and provide information on procedures and policies

Minimum Requirements

• Possess a working knowledge of plants, landscape and horticultural practices
• Experience: Previous relevant experience, such as in a plant and garden center, in landscape or horticulture. Previous experience in a retail environment
• A commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business

Physical Requirements

• May involve potential weather extremes including heat, humidity and rain
• Must be able to lift 50 pounds frequently to load and unload customer orders
• Ability to stand for an extended period of time
• Move and handle boxes of merchandise and fixtures throughout the garden center and store, which entails lifting and perform all functions as set forth

Job responsibilities may change based on the needs of the business.

As your local Ace Hardware, our store is a member of the largest retailer-owned hardware cooperative in the industry. Ace Hardware began as a small chain of stores in 1924 and has grown to include more than 4,600 stores in 50 states and more than 70 countries. As part of a cooperative, every Ace Hardware store is independently owned. From neighborhood hardware stores to lumberyards to super-size home centers, each Ace Hardware is unique and tailored to meet the needs of its local community. We are all committed to being the Helpful Place by offering our customers knowledgeable advice, helpful service and quality products.

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