IT Help Desk Support Job at Global Channel Management, Inc., Battle Ground, WA

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  • Global Channel Management, Inc.
  • Battle Ground, WA

Job Description

Salary: $58,240 - 58,240 per year Requirements:

  • Excellent customer service and communication skills, including the ability to explain technical concepts in straightforward terms
  • Strong troubleshooting skills with Windows PCs, basic networking, iPhones, printers, and field equipment
  • Familiarity with Active Directory, including password resets and account unlocks
  • Introductory understanding of Group Policy and user provisioning to coordinate with enterprise Active Directory administrators
  • Previous field IT support experience
  • Oil and gas or energy industry experience is highly preferred
Responsibilities:
  • Troubleshoot Windows PCs, networks, iPhones, printers, and field equipment
  • Provide Tier 2 IT support to operations teams
  • Escalate and coordinate issues with enterprise infrastructure and network teams as needed
  • Explain technical issues clearly to non-technical pipeline operators and operations leadership
  • Handle basic backend and software management tasks, coordinating system changes with the enterprise team
  • Manage service requests through the ticketing system and provide remote support
  • Resolve tickets and issues with a focus on customer satisfaction and quality outcomes, rather than heavy KPI tracking
Technologies:
  • Active Directory
  • Backend
  • Support
  • Network
  • Windows
  • Mobile

More:

We offer a Monday-to-Friday, fully onsite role with approximately 20% travel to locations including Eugene, the Tri-Cities, Seattle, Eastern Washington, and other sites as needed.

last updated 41 week of 2026

Job Tags

Full time, Remote work, Monday to Friday

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