Position Overview
We are seeking a hands-on NICE CXone / inContact Developer to own the development, configuration, administration and ongoing support of our NICE CXone contact center environment.
Design, develop and maintain IVR, call flows and routing solutions using NICE CXone Studio
Configure and optimize ACD, skills, queues, routing profiles and business rules
Develop and support integrations between NICE CXone and internal or third-party applications
Work with APIs, web services, JSON and other integration technologies
Troubleshoot and enhance existing Studio scripts and contact flows
Identify opportunities to automate processes and improve the customer and agent experience
Administration & Support
Administer and maintain the NICE CXone / inContact platform
Manage users, roles, permissions, teams, skills and agent configurations
Configure and maintain queues, routing rules and contact center workflows
Support onboarding, offboarding and ongoing user administration
Monitor platform performance and troubleshoot system, routing and configuration issues
Manage platform changes, testing and production deployments
Partner with NICE and other vendors when escalation or advanced support is required
Maintain technical documentation, configurations and operational procedures
Required Qualifications
3+ years of hands-on experience with NICE CXone / NICE inContact
Experience with both platform administration and development/configuration
Strong experience with CXone Studio and IVR development
Experience configuring ACD, skills-based routing, queues and call flows
Experience managing users, roles, permissions and agent configurations
Experience working with REST and SOAP APIs, web services and integrations
Familiarity with JavaScript, Python, C#, Java or another scripting/programming language
Strong troubleshooting and problem-solving skills
Ability to work directly with both technical teams and business stakeholders
Preferred Qualifications
NICE CXone certifications
Experience integrating CXone with CRM, ticketing or enterprise applications
Experience with Salesforce, ServiceNow or similar platforms
Experience with NICE CXone Workforce Management, Quality Management, Analytics or AI capabilities
Experience supporting a large or complex enterprise contact center
Compensation and Benefits
$120-140K per year
Medical Insurance, Dental Insurance, Vision Insurance, 401k match
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