Job Description

The Program Manager of Operations is responsible for driving strategic cross-functional initiatives. This individual contributor role will be a key component in aligning people, processes, and systems across different departments. The person in this role will own and manage operational initiatives to deliver them on time, with high quality, to pre-defined success metrics, and in a repeatable manner that will enable efficiency, accountability, and scalability across all of Finalsite.

LOCATION

100% Remote - Anywhere within the US

RESPONSIBILITIES

• Coordinate and manage cross-functional programs focused on operational alignment, process optimization, and future-state planning

• Map current-state operational processes across teams and propose future-state models to support solutions

• Identify gaps and redundancies in workflows, tools, and process; propose scalable solutions

• Collaborate with external departments and other key stakeholders to define program goals, success metrics, and timelines

• Maintain clear documentation, reporting, and communication for initiatives in flight

• Support the development of RACI models and governance structures for key operational activities

• Utilize frameworks for accountability and continuous improvement to translate analytics into actionable recommendations

• Act as a connector across departments, driving alignment on shared priorities and handoffs

• Track KPIs for initiative success and business-wide operational performance

• Support post-mortem reviews and lessons learned to refine operational strategies

• Develop and execute a scalable vendor management strategy aligned with organizational goals, budget, and compliance requirements.

• Aide in vendor selection processes, including RFPs/RFIs, cost-benefit analyses, and contract negotiation in partnership with department owners, Legal and Security.

• Ensure all vendors have been reviewed by the Security and Legal teams with proper vendor setup and PO management.

QUALIFICATIONS AND SKILLS

• 5+ years in program manager role in B2B SaaS or technology environment

• Demonstrated success leading initiatives

• Proven ability to build scalable processes and operate with high attention to detail

• Excellent communication and stakeholder management - able to influence without authority

• Exceptional organizational, analytical, and communication skills

• Experience with business operations frameworks (e.g., OKRs, RACI, etc) a plus

• Comfort with data: building business cases, ROI models, and performance reporting

RESIDENCY REQUIREMENT

Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.

DISCLOSURES

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

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