Senior Voice Engineer - Avaya Job at Sira Consulting, Portland, OR

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  • Sira Consulting
  • Portland, OR

Job Description

Job Title: Senior Voice Engineer - Avaya

Location: Portland, OR (Onsite)

We are seeking an experienced Senior Voice Engineer - Avaya to provide L3 support for enterprise voice and unified communications environments. The ideal candidate will have strong expertise in Avaya Voice Infrastructure , VoIP , Contact Center technologies , and voice automation , with the ability to troubleshoot complex issues and lead voice transformation initiatives.

Required Skills:

  • Strong experience with Avaya Aura Communication Manager, Session Manager, System Manager, SBCE, and Media Gateways
  • Hands-on expertise in VoIP, SIP, H.323, SIP Trunks, Call Routing, Dial Plans, and Voice QoS
  • Experience with Avaya Contact Center, CMS Reporting, VDNs, Hunt Groups, IVR Integration, and Workforce Management
  • Proficiency in Python, REST APIs, Ansible, and PowerShell for voice automation
  • Experience with Wireshark, SolarWinds, Splunk, PRTG , and Microsoft Teams Voice integration
  • Strong troubleshooting, customer communication, and enterprise voice support experience

Responsibilities:

  • Provide L3 support for enterprise voice and unified communication environments
  • Troubleshoot complex voice, SIP, SBC, and contact center issues
  • Perform root cause analysis and implement permanent fixes
  • Lead voice upgrades, migrations, and automation initiatives
  • Develop automation solutions, monitoring dashboards, and operational reports
  • Collaborate with network, security, telecom providers, and mentor L1/L2 engineers

Preferred Certifications: Avaya ACS/ACIS, CCNP Collaboration, Microsoft Teams Voice (MS-720), or Python/Automation certifications.

Best regards,
Narayan Singh Raghav
raghav@siraconsultinginc.com

Job Tags

Permanent employment

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